scosa encourages people to resolve problems, issues or disputes before they become grievances.

scosa wants to know if you are not happy about something that happens whilst you are at scosa. We need to know about any problems so that we can work together to try and fix them.

What is a grievance?

A grievance is when you feel very unhappy about the service you or someone you know is receiving.

You may believe you have been treated unfairly or disagree with a decision or action that has been taken or not taken. There is a formal process scosa works through to resolve your grievance.

What to do if you have a grievance at scosa

If you want something changed, tell your Team Leader or another scosa staff member what it is you are concerned about or that is making you unhappy.

You have the right to have your grievance heard, respected and resolved quickly and fairly without feeling upset.

scosa staff will handle your grievance in a fair, friendly and professional way. You don’t need to be afraid to talk about your problem as it will be taken seriously and treated as private and confidential.

How to make a problem or concern known

Here are some things you can do:
  • If your problem is about one person, we encourage you to try and talk to them about it and ask them to help you with it.
  • You can talk to any staff at the Hub and, with your permission, they can assist you in resolving the problem.
  • You can also talk to the Community Services Manager or the General Manager, Client Services and ask them for help.
  • You can contact scosa at the Woodville address.
  • If you are still not happy after that, you could contact your Service Coordinator from Disability SA or contact any of the agencies listed below.

scosa contact

To receive more information please contact the General Manager, Client Services on 8347 2664

For more Information you can contact any of these agencies:

Disability Rights Advocacy Service
Shop 4/80 Henley Beach Road
Mile End SA 5031
Telephone: (08) 8351 9500

Equal Opportunity Commission (SA)
Level 17, 45 Pirie Street
Adelaide SA 5000
Telephone: (08) 8207 1977
TTY: (08) 8207 1911

Disability Advocacy and Complaints
Service of SA Inc.
29 High Street
Kensington SA 5068
Telephone: (08) 7122 6030
National Relay Service : 1800 555 630

Independent Advocacy SA Inc
99 Frome Street
Adelaide SA 5000
Telephone: (08) 8232 6200

Health & Community Services Complaints Commissioner (HCSCC)
Level 4, 50 Grenfell Street
Adelaide SA 5000
Telephone: (08) 8226 8666

Family Advocacy Inc.
5 Ninth Street
Bowden SA 5007
Telephone: (08) 8340 4450

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Contact us to learn more

Contact scosa to find out more about our services and how you can get involved.